We are here committed to total customer satisfaction from the moment you enter our web site until your product (flowers, cakes, chocolates,dry fruits,toys,sweets etc.) are on display. There are many factors beyond our control that may affect the total order process, delivery, and condition of your cart. But If you are not completely satisfied with the quality of one of our products, please contact us immediately by e-mail or phone, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs (i.e. 7%+3%) are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. In case of Duplicated orders, orders accidentally placed, you will receive a full refund for the same, provided that the local florist does not make and deliver the item. If the local florist does deliver the item we cannot give a refund. Aapkaflorist cannot be held liable for duplicated orders.
Aapkaflorist.com is not responsible for failed deliveries If the “Customer provides an incorrect or outdated address”, “the recipient is on vacation or not on home” or “the customer does not promptly (24 hours) provide a corrected/new delivery address.
If the transportation company is forced to return a gift to us after 2 delivery attempts for any of the above reasons, then we will treat as delivered your order
Aapkaflorist.com will however resend your gift to a new address at the customers request, if the customer agrees to pay the shipping and handling charges for second time. .
All requests for refunds or re-shipments must be made within 24 hours of receipt of your order